Cleaning a Room After a Pet GuestBy Wooftogether, Category:Businesses
by Liz Correal You've probably already spent a lot of time implementing new cleaning protocols in your hotel or…
Let’s imagine a young couple with a golden retriever based in Paris, France, looking to book a pet-friendly hotel or rental property for their holiday. They start by visiting the Booking.com platform and filling the “pets allowed” filter. Results get immediately shorten to their preferences, and the navigation to their options begins!
Sounds great, right? They book a great room in Nice, they pack their bags, start the car, and arrive at their destination expected to enjoy a pet-friendly hotel after some hours. When they arrive at the front desk to check-in, they are informed that the hotel allows only small-sized dogs and that their dog is not allowed according to the hotel’s pet policy due to its size. They are disappointed and request an exception. The hotel places them in a room significantly different from the one they booked and give them 24 hours to find another hotel. The couple gets really frustrated and looks for a last-minute reservation to a pet friendly hotel nearby.
This story is not fiction; This is actually the very true story of Philippe and Marie and their dog, Marco having their holiday in Nice ruined because they trusted the “pets allowed” filter displayed online. This is the story of many dog owners in Europe that booked a room and didn’t cross-check on the accommodation’s pet policy.
What is the solution? Many travelers with similar experiences get in touch with the hotel of their preference to confirm that their dog will be accepted prior to booking. Is it so hard for hotels and properties to display online their pet policy? No, it is not. For one hotel, “pets allowed” means only small-sized dogs are allowed, whereas, for another, it means that only up to medium-sized dogs are allowed. It relies upon the traveler to cross-check if his dog will be allowed indeed.
Pet friendly accommodations can do better. The pets allowed filter has been proven to be unreliable for many dog owners, especially those with medium and large-sized dogs. Pet friendly accommodations should include one simple sentence explaining their dog size allowance policy or any other policy they deem material for travelers with pets throughout their online booking channels (i.e., Booking, Airbnb, Trivago, Expedia, etc.). Travelers with dogs deserve to be accurately informed on the pet policy prior to booking, and is for the benefit of both parties to set the rules in advance.